Privacy Policy

1. Information We Collect

When you browse or make a purchase on the ShopNora website, we may collect the following categories of information:

• Contact & Identity Details: Full name, shipping and billing address, email address, and phone number.
• Order & Transaction Records: Clothing items purchased, sizes, colors, order value, payment status, and order history.
• Technical & Device Data: IP address, browser type, operating system, and browsing activity across our product catalog.
• Customer Communications: Inquiries submitted to our support team, survey feedback, or product reviews.

2. How We Use Your Information

ShopNora uses the collected data for legitimate business purposes including:

• Fulfilling and delivering your clothing orders to your chosen delivery address.
• Processing secure payments, validating promo codes, and handling returns or exchanges.
• Sending order confirmations, tracking alerts, and customer service updates.
• Personalizing your shopping experience and recommending relevant wardrobe collections.
• Preventing fraudulent transactions and ensuring web platform security.

3. Payment Security & Processing

ShopNora does not store or process complete credit card numbers directly on our servers. All financial transactions are encrypted using industry-standard Transport Layer Security (TLS 1.3 / 256-bit SSL) and processed through PCI-DSS Level 1 certified payment gateways.

4. Cookies & Tracking Technologies

We utilize session and persistent cookies to enhance website navigation, remember your cart items across sessions, analyze web traffic, and tailor promotional offers. You can manage or disable cookies via your browser settings; however, disabling certain cookies may affect shopping cart functionality.

5. Third-Party Service Providers

We only share essential customer data with trusted third parties who assist us in operating our e-commerce platform, such as:

• Logistics & Couriers: DHL, FedEx, UPS for package fulfillment.
• Payment Processors: Stripe, PayPal, Apple Pay.
• IT & Cloud Infrastructure: Secure web hosting and analytics servers.

6. Your Privacy Rights

Depending on your jurisdiction (such as GDPR in Europe or CCPA in California), you have the right to request access to, correction of, or deletion of your personal data. You may also opt-out of marketing newsletters at any time by clicking the "Unsubscribe" link in our emails.

7. Contact Our Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated privacy desk:

Email: privacy@shopnora.com
Address: ShopNora Brand Inc., 450 Fashion Avenue, Suite 1200, New York, NY 10018
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST